D2C: E-commerce Designed for Physical Products
SNA GZ manages all of its clients’ D2C operations: e-commerce integration (Shopify and other platforms), warehousing, order fulfillment, shipping, returns, and customer service.
Our strength: integrating record manufacturing, merchandising, and packaging with logistics.
From our location in Normandy, we coordinate:
All D2C operations as needed: warehousing, order fulfillment, and shipping.
We handle co-packing and printed packaging, while incorporating promotional items and various physical materials.
Tracking returns and repackaging to ensure smooth and consistent management at every stage.
THE 6 KEY POINTS
RECEIPT, INSPECTION, AND INVENTORY MANAGEMENT
1
We receive your products, inspect them, ensure they are safely put into stock, and provide accurate tracking of SKUs. Customized reports can be set up to give your teams better visibility into volumes.
E-Shop Integration and Automated Order Processing
2
Our technical environment allows you to connect your e-commerce store to automate order transmission and speed up order processing.
The goal is simple: reduce manual intervention, ensure reliable workflows, and improve processing speed.
PICKING, PACKING, AND ORDER FULFILLMENT
3
Each order is prepared according to the specific requirements of the product, the destination country, and the level of customization required. We tailor our packaging, packing procedures, and any co-packing needs to ensure a clean, consistent, and secure shipment.
MULTIPLE-DESTINATION SHIPPING
4
Our teams manage the fulfillment of orders to France, Europe, and other international destinations according to the parameters defined with each client.
This approach helps create more transparent D2C workflows, particularly when multiple market regions need to be served.
TRACKING AND VISIBILITY AFTER SHIPMENT
5
A dedicated portal provides access to the information needed to effectively track current orders, whether regarding the product, manufacturing, or shipping.
This consistent flow of information helps reduce unnecessary inquiries and streamlines customer relations.
CUSTOMER SERVICE AND OPERATIONAL SUPPORT
6
Beyond shipping, we can assist with customer service management and operational support to ensure that post-purchase requests are handled smoothly.
The challenge isn’t just logistical; it’s also about protecting the brand’s image and the perceived quality of the customer experience.
Logistics linked to production
SNA GZ’s strength: D2C logistics is designed as a natural extension of a broader industrial ecosystem.
Packaging, merchandising, assembly, packing, production of physical media, and D2C can thus be integrated into a single operational framework, offering greater visibility and fewer interfaces.
D2C Website Development
We develop and manage our clients' online stores, offering a comprehensive solution that includes website design and setup, customer relationship management and after-sales service, warehousing, order fulfillment, and shipping.
Are you looking for a D2C partner that can also handle physical inventory?
We provide services for standalone D2C operations or those integrated into a broader system that combines manufacturing, merchandising, packaging, and shipping.